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BookOTel Newsletter - October 2012

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Company Update

Welcome to the October issue of the 2012 BookOTel newsletter. We hope you all made the most of what little sunshine we had, now it is time to get the scarves and gloves out!

We would like to start by congratulating the following

The HBAA annual Awards, Agent of the Year went to Conference Care after being judged the best by BDRC. The Agent with the best use of social Media by an agency went to SilverDoor, after being judged by the following Judges: Katherine Alano, Caterer & Hotelkeeper and David Taylor, AP Marketing UK.

For our daily company updates don't forget to follow us on Twitter and Facebook

The Team

Take a look at the brand new team gallery on our website, by visiting www.bookotel.com/theteam to see what we all look like and to learn a little bit about everyone!

Since our last newsletter there are no new employees within the BookOTel family, although Rahima has now moved from Reservations into Accounts.

We are sad to announce that Ben has left BookOTel since the last newsletter, it brought a tear to everyones eye! We wish him the best in his future job and with his move down to Cardiff.

Good Luck Ben :)

Employee Of The Quarter

In each newsletter, one member of staff will be profiled to give you the chance to learn a little bit about the voices on the end of the BookOTel phones. This edition sees me interviewing Employee of the Quarter - Bex Bowden.

1. What is your role within BookOTel? Reservations Agent
2. How long have you been in this role? Nearly three years
3. Brief career history: Office assistant within an Estate Agents, Hotel Receptionist, Hotel Reception Supervisor and then BookOTel
4. What did you aspire to be as a child? Part of the x-men
5. What would your dream job be? Tattoo Artist with my own studio
6. Describe yourself in three words: Laid-back, artistic and odd
7. What are your hobbies? Music, art, movies, friends, old school PC games and Stephen King books
8. Favourite holiday destination? Banff, Canada
9. Favourite hotel ever visited? My tent at whatever festival its landed at
10. What do you think it takes to become Employee of the Quarter? Dedication and hard work
11. What are the highlights of working at BookOTel? My colleagues
12. If you could have one super power what would it be? The ability to control time
13. What is your motto? Carpe Diem (seize the day)

PHOTO: [Employee of the Quarter award winner - Bex Bowden]

CSR

We are delighted to announce that our fundraising total for our 2012 charity, Ronald McDonald House Charities (RMHC), stands at £3200.00!

Our raffle was drawn in the middle of September and raised around £2000 over the year, and we would like to thank those of you who donated the fabulous prizes below.

Here is the list of winners:

Week in Florida Villa - Maureen from Ronald McDonald House Birmingham Carerra Vanquish Carbon Bike - Nick Scott

Carerra Vengeance Mountain Bike - Viv Findlay

Etienne Apollo Bike - Sophie Scott

Veho Apollo Bike - Tracey

Girls Apollo Moonstone Mountain Bike - D Clement

Girls Apollo Tropic Cruiser - Kirsty Floyd

Blackberry Pearl 9105 - Steve Goode

Marc Jacobs ( Lola EDP ) - J Ball

Hugo Boss Orange for Women ( EDT ) - Jen

Hugo Boss Orange for Men ( EDT ) - Richard Widdowson

Davidoff Champion ( EDT ) - Lee Medlicott

4 Raceday Premier Tickets for Sandown Park - Dave Lees

2 Raceday Tickets at Huntingdon Racecourse - N Baker

Weekend aways at the Best Western York Pavillion - G Fisher

Free stay at any Akkeron Hotel - Sara Lawrence

2 Race Day Tickets for Exeter - Clive Webb

Use of a Morgan Car for the day - Mrs Price

PHOTO: [Simon Scott (CEO Bookotel) and his Granddaughter Eleanor picking the winners of the Prize Draw]

ISO / Quality Performance

BookOTel Customer Service Survey

Thanks to all of you who took part in the customer service survey that we sent out last month. We greatly value your opinion and appreciate the time you took to let us know how we're doing.

Congratulations to the winner of the £50 worth of shopping vouchers - Rosie Pettigrew! All entrants will also receive a BookOTel Bear as a thank you for completing our survey.

Technology

New Online Tool

Our new award winning Booking Tool will be rolled out by the end of the year and it really is remarkable. You must see for yourself so give us a call or email us to arrange a demonstration.

We have joined one of the new social media crazes called Pinterest check out our pictures of some of the crazy pictures taken within the office at http://pinterest.com/bookotel

Industry News

Olympics

With the Olympics officially over, we hope that we have done the best we can do to help you with your travel and accommodation questions. Please do not hesitate to get in touch with your Account Manager over the coming weeks to discuss your business travel plans and what we can do to help you.

Train Travel News

The Department for Transport says it will negotiate with Virgin Trains for the operator to continue running the West Coast line on a temporary basis, when its current franchise ends on December 9.

Bears Tales

In this issue of the BookOTel newsletter, the BookOTel Bear'a have been spotted joining in with the gentleman of BookOTel during November!

Please donate to https://www.movember.com/uk/donate/payment/team_id/579345

We are always in need of new bear photos! If you need a BookOTel Bear or have any pictures of his adventures then please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Hotel Fact of the Quarter

Did you know...?

At 660 feet, Grand Hotel Mackinac Island Front Porch is the world's largest Hotel, and is visible as you approach the island from the Straits of Mackinac.

Bye For Now

We look forward to hearing from you, whether it's a new enquiry, your thoughts and comments or just general feedback.

Please feel free to check out our Twitter or Facebook to gain a better insight into the day-to-day happenings of BookOTel and the hotel industry.

We aim to be a 'one-stop' booking service, so why not give us a call and we'll take care of it all for you!

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